instogel Casino & Sportsbook Data Care
This page describes what we collect when you use instogel and how we keep that data protected. We take data privacy seriously—your personal information, payment credentials, and account activity remain confidential and encrypted. We process your data only to operate our platform, verify your identity, settle your wagers, and comply with local law.
Our instogel privacy framework rests on three principles: transparency (we tell you what we collect and why), minimalism (we collect only what we need), and security (we encrypt and restrict access). When you open an account on instogel, you provide email, identity documents, and payment information. We use those details only for account verification, deposit and withdrawal processing, fraud prevention, and legal compliance. We do not sell your data to third parties, and we do not use it for marketing outside instogel.
This policy applies to all instogel account holders across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semayang, and Yogyakarta. If you have questions about how we handle your data, our English-language support team responds within our standard window via live chat and email.
What Data We Collect on instogel
We collect different categories of data depending on your account stage and activity level. During registration, we collect your email address, username, password hash (never plain-text), and your chosen currency. This minimal set lets us create your instogel account and send you notifications.
Before your first withdrawal, we collect additional data for identity verification. We require your full legal name, date of birth, national ID number (KTP), and a scan or photo of your ID document. We also request proof of residence—a utility bill, rental agreement, government letter, or bank statement dated within the past few months. This KYC (Know Your Customer) process confirms your identity and prevents fraud and money laundering. We store these documents securely and retain them only for the duration required by local law.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we collect and tokenise your payment credentials. We never store your raw payment account number, card number, or e-wallet password. Instead, we store only a token—a unique reference that lets us process future transactions without holding your original credentials. This tokenisation means even if an attacker accessed our servers, they could not extract usable payment information.
During gameplay, we collect and log your wager activity—matches you bet on, amounts wagered, outcomes, and settlement times. This data helps us calculate your balance, detect fraud, and settle disputes. We also log your login times, IP addresses, and device information to detect unauthorized access and account takeover attempts.
We do not collect more than necessary
We ask for your national ID because local law requires identity verification. We log your IP address to prevent account takeover. We tokenise your payment credentials to protect them from theft. Every data point we collect serves a specific purpose tied to account security, legal compliance, or fraud prevention.
How We Use Your Data
We use your email to send you account notifications—login alerts, payment confirmations, bonus eligibility updates, and support responses. You can manage email frequency from your instogel account settings. We use your verified identity information to ensure only the rightful account holder can withdraw funds and to satisfy regulatory obligations in your jurisdiction.
We use your payment credentials (via tokenised references) to process deposits and withdrawals. We process your wager activity to calculate your balance, settle outcomes fairly, and detect fraud. We use your login history and device information to monitor for suspicious access patterns and alert you if we detect activity from unfamiliar locations or devices.
We do not sell your data to third parties. We do not use your name or contact information for marketing outside instogel. We do not share your wager history, balance, or account details with external advertisers or data brokers. The only exception is when we are legally required to disclose information to law enforcement or regulatory bodies in your jurisdiction—in such cases, we notify you unless prohibited by law.
Data Retention and Your Rights on instogel
We retain your account data for as long as your instogel account exists. If you close your account, we keep identification documents and payment records for the duration required by local anti-money-laundering law—typically several years. After that period, we securely delete your data unless we are required to retain it by law.
Wager history and transaction logs are retained for dispute resolution and audit purposes. If you request deletion of your account, we mark it as closed but retain essential records to meet regulatory obligations and resolve any outstanding disputes.
Your Rights Regarding Data on instogel
You have the right to access your data. Log into your instogel account dashboard to view your profile information, deposit and withdrawal history, and wager records. You can request a complete data export by contacting our support team—we provide this within our standard response window.
You have the right to correct inaccurate information. If your name, address, or other details are wrong in your instogel account, contact us and we will update them within our standard window, provided you submit valid documentation of the correction.
You have the right to request deletion of your account and associated data, subject to local law. If you close your instogel account, we delete your email, payment credentials, and most personal information after the regulatory retention period expires. Some data (ID documents, transaction records) must be retained for anti-money-laundering compliance.
You can opt out of non-essential communications by managing your notification settings in your instogel account. However, we will continue to send you legally required notices (account alerts, settlement notifications, regulatory updates) regardless of your preference.
Key takeaways
- We collect email, identity documents, and payment credentials only for account operations and legal compliance
- We tokenise payment information—we never store raw card or e-wallet credentials
- We log wager activity and login history to detect fraud and prevent account takeover
- We do not sell your data to third parties or use it for external marketing
- You can access, correct, and request deletion of your data within applicable law
- We retain documents and transaction records as required by anti-money-laundering law
Third-Party Processors and Servers
Our instogel platform uses third-party processors for payment settlement, email delivery, and customer support. These processors—payment gateways, email services, and support platforms—have access to limited data only as needed to perform their function. We require them to maintain confidentiality and comply with privacy laws. However, we cannot guarantee data protection beyond our contractual obligations, and you acknowledge that some of your data may be processed outside your home jurisdiction.
Our servers may be located in multiple countries. This means your data, though encrypted in transit and at rest, may be physically stored outside Indonesia. Local law in those countries may permit government access to data held there. By using instogel, you consent to this cross-border data processing.
Cookies and Tracking
We use cookies to maintain your instogel session, remember your preferences, and detect fraud. Session cookies expire when you log out. Preference cookies (language, theme) persist until you delete them or change your settings. We do not use cookies for external tracking or advertising.
You can disable cookies in your browser settings, but this may break some instogel features—for example, you may need to re-authenticate frequently or experience slower load times.
Privacy Policy Updates
We update this privacy policy periodically as our practices evolve or local law changes. We notify instogel account holders of material changes via email at least thirty days before they take effect. Continued use of your account after notification constitutes acceptance of the updated policy. If you disagree with any change, you may close your instogel account and request data deletion per the process outlined above.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited. This commitment ensures instogel operates within applicable legal frameworks and respects your local data-protection regulations.